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Keynote Speaker
You’ve got a big event coming up, and you’re looking for a dynamic keynote speaker ― someone who can get people excited about customer service, deliver a powerful message, and give your audience a great experience.
Rob George, customer service consultant, is an experienced public speaker who excels at engaging an audience. Rob’s extensive work with The Ritz Carlton, the New York Yankees, and the Atlanta Braves gives him a unique perspective and many compelling stories. His keynote speeches include:
- Customer service best practices from award-winning companies.
- How to create extraordinary service in your own company or industry.
Rob is more than a motivational speaker, though. When he partners with a company as a keynote speaker, he also sits down with senior leaders to develop a guest experience blueprint that’s personalized to their business (such as a mission statement, action plan, and measurement strategies).
If you’re looking for a unique keynote speaker who specializes in customer service, contact Rob at (860) 216-0014 or .
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Personalized Consulting
There are some extraordinary leadership centers that deliver great workshops on customer service. The question is, when you go back to your company, can you implement the best practices you learned? How are you going to handle the corporate roadblocks you know you’ll face?
Rob George, our lead consultant, helps companies that want custom solutions to their service and quality needs. Rob is a recognized expert in customer service consulting. Prior to starting his own business, he spent more than 10 years leading customer service initiatives with The Ritz Carlton and six years overseeing guest loyalty for the New York Yankees and Atlanta Braves.
Rob provides personalized consulting services to many types of businesses, from those that want to win quality awards, to those that struggle with resolving complaints or overcoming negative experiences. His services include how to:
- Create and implement customer service processes.
- Manage all your guest touch points.
- Measure customer service results and the impact on your business.
To explore whether a customer service expert can help reach your goals, contact Rob at (860) 216-0014 or .
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Employee Selection and Training
On average, people who receive bad customer service tell about 12 other people about their negative experiences. Think of this as 13 reasons for every employee to create an exceptional experience with each customer every time!
With that in mind, ask yourself: Do you have the right employees in place to consistently provide a great customer experience? Do your employees know how to exceed expectations with your customers?
Rob George is an experienced consultant who helps U.S. and international companies deliver extraordinary customer service through their employees. He works with you to identify what customer service skills are needed in your high-touch positions and shows you how to select the right employees for your service goals. He also can create and lead employee training programs, so you build a customer service mindset in your culture.
Rob has deep expertise in employee development. Among other experience, he served as the Corporate Director of Training and Organizational Effectiveness for The Ritz Carlton for many years.
To discuss how employee selection and training can help you build customer loyalty, contact Rob (860) 216-0014 or .
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Surveys and Measurement
Only 25 to 30 percent of U.S. customers who experience a problem actually complain about it. As if that’s not enough… If you lose those customers, it can cost you five to 20 times more to attract new customers, rather than simply maintaining the ones you had.
Mystery shopping, employee surveys and customer satisfaction surveys are exceptional ways to identify where your company is exceeding expectations with your customers ―and where you need help improving your service and loyalty.
Rob George, experienced consultant for Rob George & Associates, helps companies measure customer satisfaction. His services range from developing service metrics, to creating and conducting surveys, to running mystery shop visits.
Knowledge is power when it comes to improving customer loyalty. To learn whether this form of customer service consulting can help your company, please contact Rob at (860) 216-0014 or .
Customer Service Consulting
Extraordinary customer service is about exceeding expectations. Resolving complaints with finesse. Standing out from the crowd. Creating amazing customer loyalty. And increasing company profits by 25% to 125%*... CEOs, rejoice!
Whether you aspire to win quality awards ― such as the Baldrige Quality Award – or you simply want to drive meaningful change in your organization, an expert in customer service consulting may give you the special touch you need to achieve your goals.